Contact / Support

Use this page as the official support reference for AxisED account, billing, privacy, technical, and admin help.

Support Topics

• Account support: login, password, profile, CV upload, access visibility, and registration help.
• Billing support: Stripe checkout, payment reference, cancellation, refund review, and plan access.
• Training support: Stage 1, Stage 2, Stage 3, AxisAI feedback, audio, transcript, scenario, and report issues.
• Interview support: interview submission, CV verification, rubric review, and admin feedback.
• Privacy support: data access, correction, deletion, CV removal, audio transcript review, and student data concerns.
• Admin support: users, visibility, AI settings, Stripe settings, scenarios, subscriptions, rubrics, and reports.

What to Include

When contacting support, include your full name, account email, page URL, issue type, screenshots if useful, and a short explanation of what happened.

FAKT IMPEX INC.

AxisED is developed by FAKT IMPEX INC. Support contact details should be added here before full public rollout, including official email, phone, or contact form link.